Self-Study Guide-CUAPOS211 Perform basic vision and sound editing Training and Assessment Strategy charge and replace batteries and

charge and replace batteries and jump-start vehicles AURSAA001 Process customer complaints in an automotive workplace AURSCA101 Select and supply automotive parts and products AURSCA104 Carry out cash and non-cash payment operations AURVTA001 Prepare vehicles for customer use AURVTG008 Cut and process vehicle and machinery flat laminated glass AURVTG011 Install side vehicle windows If you require RPL Kits with comprehensive benchmarking

haul and dump truck operations RIIPEO201E Conduct conveyor operations RIISAM205E Cut

Core units FNSASIC314 Provide Tier 2 general advice in general insurance FNSASIC315 Provide Tier 2 personal advice in general insurance FNSIBK412 Implement new and renewed insurance program for insurance broking clients FNSIBK413 Place client insurances with insurer and confirm insurance cover with clients FNSIBK414 Provide a claims service to insurance broking clients FNSIBK415 Meet compliance requirements relating to insurance broking FNSIBK416 Deliver insurance broking services FNSINC412 Apply and maintain knowledge of financial products and services Elective units BSBCMM411 Make a presentation BSBOPS305 Process customer complaints BSBOPS404 Implement customer service strategies BSBOPS505 Manage organisational customer service If you require RPL Kits with comprehensive benchmarking

present and debate ideas BSBMKG431 Assess marketing opportunities BSBMKG434 Promote products and services BSBCRT413 Collaborate in creative processes If you require RPL Kits with comprehensive benchmarking

Class activities book The class activities book helps VET trainers and assessors to create an interactive learning environment

Self-Study Guide-CUAPOS211 Perform basic vision and sound editing Training and Assessment Strategy charge and replace batteries andOur self study guide supports your learners in understanding the underpinning knowledge of the training package. It assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification unit. Please note: This is not a learner guide. The self study guide contains references and links for students to read additional information related to their units of competency or course and as additional support to the