Unit Knowledge Guide-BSBCUS402 Address customer needs EAL MEM13002 Undertake work health and

MEM13002 Undertake work health and safety activities in the workplace If you require RPL Kits with comprehensive benchmarking

Core units CHCCOM005 Communicate and work in health or community services CHCDIV001 Work with diverse people HLTINF001 Comply with infection prevention and control policies and procedures HLTWHS001 Participate in workplace health and safety HLTWHS005 Conduct manual tasks safely BSBWOR301 Organise personal work priorities and development Elective units HLTFSE001 Follow basic food safety practices CHCCCS020 Respond effectively to behaviours of concern CHCDIV002 Promote Aboriginal and/or Torres Strait Islander cultural safety BSBFLM312 Contribute to team effectiveness BSBINN301 Promote innovation in a team environment BSBCUS301 Deliver and monitor a service to customers If you require RPL Kits with comprehensive benchmarking

Units of competency FBPVIT2007 Tend containerised nursery plants FBPVIT2001 Bench graft vines FBPVIT2012 Identify and treat nursery plant disorders FBPVIT2016 Carry out hot water treatment FBPVIT3006 Field graft vines FBPVIT2009 Plant vines by hand FBPVIT2005 Maintain callusing environment FBPVIT2002 Carry out potting operations FBPWIN2001 Perform effectively in a wine industry workplace FBPVIT2006 Obtain and process rootlings BSBWHS301 Maintain workplace safety * We can develop additional elective units that are not listed on request (Please contact us for further information)

policies and procedures in the construction industry CUASTA413 Operate flying systems CPCCLRG3001 Licence to perform rigging basic level CPCCLRG3002 Licence to perform rigging intermediate level If you require RPL Kits with comprehensive benchmarking

Core units MSMENV272 Participate in environmentally sustainable work practices MSMSUP102 Communicate in the workplace MSMWHS200 Work safely Elective units Elective units   AURACA002 Manage complex customer requirements in an automotive workplace AURATA005 Estimate and quote automotive mechanical and electrical repairs AURANN011 Estimate and quote automotive body repairs AURVTN032 Inspect vehicle damage and determine repair procedures MEM16003B Provide advanced customer service MEM16012A Interpret technical specifications and manuals SIRRMER003 Coordinate visual merchandising activities SITXMPR004 Coordinate marketing activities AUMANA001 Prepare and document quotations AURACA001 Respond to customer needs and enquiries in an automotive workplace AURACA003 Build customer relations in an automotive workplace AURAMA004 Maintain business image in an automotive workplace AURAMA005 Manage complex customer issues in an automotive workplace AURSCA002 Present automotive products and services for sale AURSCA003 Apply sales procedures in an automotive workplace AURAAA002 Determine retail rates for automotive products and services AURAFA004 Resolve routine problems in an automotive workplace AURAKA002 Adapt work processes to new technologies in an automotive workplace AURAMA006 Contribute to planning and implementing business improvement in an automotive workplace MEM13002B Undertake occupational health and safety activities in the workplace MEM13010A Supervise occupational health and safety in an industrial work environment MEM15002A Apply quality systems AURSCA001 Select and supply automotive parts and products AURSLA001 Comply with legal requirements when selling automotive products and services AURSBA002 Identify and match uncommon automotive parts AURTTA017 Carry out vehicle safety inspections HLTAID003 Provide first aid MSMOPS212 Use enterprise computers or data systems TAEDEL301 Provide work skill instruction If you require RPL Kits with comprehensive benchmarking

Unit Knowledge Guide-BSBCUS402 Address customer needs EAL MEM13002 Undertake work health andOur unit knowledge guide supports your learners in understanding the knowledge evidence concepts of the training package. It assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification unit. The unit knowledge guide is a tool that can be used to help a student extend their learning. It can be effective when students begin to prepare for a summative assessment. Please note: This is not a learner