Learning and Assessment Kit-BSBOPS203 Deliver a service to customers Certificate I Core units BSBCMM511 Communicate with

Core units BSBCMM511 Communicate with influence BSBCRT511 Develop critical thinking in others BSBLDR523 Lead and manage effective workplace relationships BSBOPS502 Manage business operational plans BSBPEF502 Develop and use emotional intelligence BSBTWK502 Manage team effectiveness Elective units BSBCMM412 Lead difficult conversations BSBCRT512 Originate and develop concepts BSBFIN501 Manage budgets and financial plans BSBLDR522 Manage people performance BSBOPS504 Manage business risk BSBPEF501 Manage personal and professional development If you require RPL Kits with comprehensive benchmarking

industry needs and ACSF indicated levels

Core Units CHCCOM006 Establish and manage client relationships CHCDIV001 Work with diverse people CHCLEG003 Manage legal and ethical compliance CHCPRP003 Reflect on and improve own professional practice CHCPRP005 Engage with health professionals and the health system HLTAAP003 Analyse and respond to client health information HLTAID011 Provide first aid HLTAYV001 Develop Ayurvedic practice HLTLAYV002 Make Ayurvedic lifestyle assessments HLTAYV003 Provide Ayurvedic bodywork therapies HLTAYV004 Provide Ayurvedic lifestyle advice HLTAYV005 Provide advice on Ayurvedic nutrition HLTAYV006 Take cases within Ayurvedic framework HLTAYV007 Diagnose conditions within an Ayurvedic framework HLTAYV008 Provide Ayurvedic remedial therapies HLTAYV009 Provide therapeutic Ayurvedic nutritional advice HLTAYV010 Select and advise on Ayurvedic medicines - dravyaguna HLTAYV011 Prepare and dispense Ayurvedic medicines - dravyaguna HLTAYV012 Monitor and evaluate Ayurvedic treatments HLTINF004 Manage the prevention and control of infection HLTWHS004 Manage work health and safety Elective Units BSBESB406 Establish operational strategies and procedures for new business ventures CHCCCS001 Address the needs of people with chronic disease CHCCCS038 Facilitate the empowerment of people receiving support CHCMHS001 Work with people with mental health issues

Core units CHCCOM005 Communicate and work in health or community services CHCDIV001 Work with diverse people HLTINF001 Comply with infection prevention and control policies and procedures HLTWHS001 Participate in workplace health and safety BSBMED301 Interpret and apply medical terminology appropriately Elective units BSBMED302 Prepare and process medical accounts BSBMED303 Maintain patient records BSBINS302 Organise workplace information HLTAID011 Provide first aid BSBFIN302 Maintain financial records BSBOPS304 Deliver and monitor a service to customers CHCCCS020 Respond effectively to behaviours of concern CHCDIV002 Promote Aboriginal and/or Torres Strait Islander cultural safety If you require RPL Kits with comprehensive benchmarking

Core units BSITXCOM005 Manage conflict SITXFIN002 Interpret financial information SITXHRM001 Coach others in job skills SITXHRM003 Lead and manage people SITXMGT001 Monitor work operations SITXWHS003 Implement and monitor work health and safety practices Elective units BSBSUS401 Implement and monitor environmentally sustainable work practices SITXHRM002 Roster staff SITXFIN003 Manage finances within a budget BSBCMM401 Make a presentation If you require RPL Kits with comprehensive benchmarking

Learning and Assessment Kit-BSBOPS203 Deliver a service to customers Certificate I Core units BSBCMM511 Communicate withOur learner and assessment resources contain everything you need to begin training and assessing your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our learner and assessment resources have been aligned to